Billing & payment

Camille Ricketts
Apr 25 ยท 12 min read ยท 29 views
Plans, members, billing intervals. The amount you pay for Notion is a combination of these variables. We're here to help you understand exactly what you're paying for and how. Note: Only workspace admins can manage billing.

Notion billing basics ๐Ÿ’ณ

Before we get into the details, here are the main points to understand about how you'll be billed for any Notion paid plan:
  1. Every workspace is billed separately. You can create multiple workspaces per account (i.e. email address you signed up with), in which case you'd receive multiple bills.
    • This is why you might see multiple charges for Notion with only one account.
    • If you have multiple workspaces, you'll be billed based on how many members you have in each (on a Team or Enterprise Plan). Even if the same people are in multiple workspaces, you'll be charged for them in each one. โš ๏ธ
  2. Your billing interval is also set per workspace. You could have one workspace billed annually and one billed monthly. Everyone who joins your workspace will add an additional charge based on the interval of that workspace.
    • You pay less if you pay yearly. Personal Plans are $4/month paid annually versus $5/month paid monthly. Team Plans are $8/member/month paid yearly versus $10/member/month paid monthly.
    • So, if 2 people join your workspace that's set to a monthly billing interval, you'll be charged $10 for each of them.
  3. We bill you upfront. You always pay for Notion at the start of your billing interval. If you make changes in the middle of a billing interval, we'll prorate how much you're charged (or credited back), so that you only pay for what you actually used.

See your plan details

To view the details of your plan and your billing information:
  • Go to Settings & Members at the top of your left-hand sidebar.
  • Click Billing in the sidebar of that window.
  • At the top, you'll see which plan you're on (Free, Personal, Team or Enterprise), how much you're paying for it either yearly or monthly, and the date it will renew. More on plans here โ†’
  • If you pay with debit or credit card, you're charged upfront for the month or year you're about to spend on Notion. If you pay with ACH or wire transfer, you'll receive an emailed invoice on the first day of your billing interval.
  • You'll automatically be charged each month or year on the same date you bought the plan. I.e. you bought the plan May 3. On a monthly plan, you'll pay on June 3, July 3, etc.
  • Downgrade or upgrade your plan at any time. If you're in Billing, click Change Plan to go to Plans. In that window, click Upgrade below the new plan you want or Downgrade to return to free use.
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Note: You're charged per member, and also charged separately for each workspace on your plan. So if you have 2 workspaces with 10 people each, even if some belong to both workspaces, you'll still be charged for 20 members.

Update your payment method & billing email

  • Go to Settings & Members in your left-hand sidebar.
  • Click Billing in the sidebar of the window that pops up.
  • Click Update next to your payment method or billing email to change either.
    • Click Change Card to enter a different debit or credit card.
    • To receive your invoices by email, choose ACH or Wire Transfer.
    • Make your selection and hit Update. The change will be made immediately.

Yearly vs. monthly billing intervals

You can choose whether to pay for Notion on a monthly or yearly basis. This impacts both how much you pay and when you pay:
  • Yearly billing costs less.
    • If you choose to pay yearly, you pay upfront for the whole year, but only $4/month for the Personal Plan, and $8/member/month for the Team Plan.
    • If you choose to pay monthly, the Personal Plan costs $5/month and the Team Plan costs $10/member/month.
  • Your plan renews automatically either once a month or once a year.
    • If you pay yearly, your plan will renew on the same calendar day you first purchased it for all following years.
    • If you pay monthly, the same is true of each following month.
    • For example, a yearly plan bought on May 3 will renew May 3 the next year, and a monthly plan renews June 3.
  • Regardless, you can downgrade your plan to free at any time. Go to Settings & Members, select Plans in the sidebar, then choose a different option. You'll get to use the paid features of your previous plan until the end of the billing interval.

Change your billing interval

  • Go to Settings & Members at the top of your left-hand sidebar.
  • Click Billing in the sidebar of the window that pops up.
  • Click Update next to your current billing interval and choose what you want.

Impact of changing your billing interval

  • When you change monthly to yearly, you'll establish a new billing cycle, with your plan automatically renewing on the calendar day you made this change the next year.
    • Whatever amount of time is left on your already paid monthly cycle will be subtracted from your annual payment. This can look like you are being double billed, but we promise you're not ๐Ÿ˜…
    • Here's an example just in case:
      • Let's say you bought a Personal Plan on a monthly basis at $5/month on April 1.
      • By April 15, you love Notion so much that you want to buy a yearly plan. Your plan price changes to $4/month, so that's $48 for the next year.
      • But you already paid for part of the month, so we prorate the price of your yearly plan. Since half the month went by, we credit the unused time (the latter half of the month) from your yearly price. That way, what you've already paid is factored in and subtracted from the $48 โ€” and that would be your amount due.
  • When you change yearly to monthly, the amount you paid for the year will cover future monthly charges until they're exceeded. If you cancel Notion or downgrade to a Free Plan before then, you'll be credited the remaining amount you paid.
    • Making this change also establishes a new billing cycle, with your plan automatically renewing on the calendar day you made this change the next month.

Invoice history

See all of the Notion invoices you've received and paid:
  • Go to Settings & Members in your left-hand sidebar.
  • Click Billing in the sidebar of that window.
  • Under Invoices, you'll see all of your current and past invoices dated accordingly.
    • If you haven't paid it yet, it will say Due.
    • If you have paid the invoice, it will say Paid.
    • If you had enough credit earned to cover the invoice, it will say Credited. (You'll see your balance of credits remaining in parentheses.)
    • If a payment attempt was made but failed, the invoice will be labeled Failed.
  • Click on View Invoice to see a copy of your invoice and itemized breakdown.
  • Look at Workspace Balance for the total of your next invoice.

Why invoices & plan prices may differ

There are several reasons this happens. Usually, this is because some change was made to your plan, number of members, or billing interval in between invoices (or maybe all three!), and we prorated the amount due accordingly:
  • You've added or subtracted members from your workspace during the billing interval. More on that below.
  • You changed your billing interval from monthly to annual, or vice versa. See above.
  • You upgraded your plan during a billing interval. In this case, we charge you your previous rate for the time you had that plan, and your new rate for the time you had your upgraded plan. It's a blend of both ๐Ÿฃ.
  • We've credited your account because you've removed members from your workspace.
  • You've applied earned credits (like from referrals) to your balance due.

Adding & subtracting members

There are a number of ways people can be added or removed from your workspaces.
  • You or other admins on your team might add them (more on how to do this here).
  • Or, if you've defined certain allowed email domains in your workspace settings, anyone signing up with one of those email domains can automatically join your workspace.
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Note: If you're on a Team or Enterprise Plan, every new member that's added or joins represents an additional charge, starting immediately.

How you're billed for adding members

Regardless of whether you're paying yearly or monthly, our system reviews how many members you've added on a monthly basis.
  • For each member, we look at when during your billing interval they were added. You do not get charged for the time they didn't belong to your workspace.
  • You're billed retroactively on a prorated basis, depending on the time they did belong to your workspace. Here's how this works:
  • On a monthly plan, this means you get your regular monthly invoice billing you for the month ahead (including new members), but it will also include retroactive prorated charges for the member(s) you added during your last billing interval. Here's an example of this in action:
  • On a yearly plan, this means you'll receive an invoice at the next month mark (on the same calendar date you bought your plan) that will include two things:
    • The amount due for each new member for the remainder of your year-long plan.
    • Retroactive charges for those new members prorated based on the amount of time they've belonged to your workspace.
    • Here's an example of what this might look like for a whole company or large team:

How you're billed after removing members

Same as adding members, our system will register that you've removed members on a monthly basis.
  • For each member removed, we'll credit you a prorated amount for the time they did not belong to your workspace. You'll only be charged for the time they did belong.
  • These credits will be immediately applied to the amount due in your next billing interval. We do not provide refunds.
  • On a monthly plan, this means you'll see credits applied to the amount due on your regular monthly invoice.
  • On a yearly plan, this means we'll store credits for you until your next renewal date, and they'll be applied then. You'll see that on your next annual invoice.

Troubleshooting โš ๏ธ

  • If you downgrade your plan to free, you'll have access to all paid features until the end of your billing interval. This is true for Enterprise Plans, too!
  • For every new member who joins on your yearly Team or Enterprise Plan, you'll be charged for an entire year of Notion for them โ€” $96 or $240, respectively. This includes people who join with an allowed email domain.

How we prorate your bill

We know we've used the word 'prorate' a lot, so we want to provide some more context. We adjust the amount we bill you so you only pay for what you're getting and for the time you're getting it. So:
  • For new members, you only pay for the fraction of the billing interval that they belonged to your workspace. The same goes for removed members.
  • If you switch from monthly to yearly billing, you get the discount for the amount of time left in your monthly billing interval.
Our system does a lot of multiplication to get to these numbers. It takes the percentage of time left in your billing interval when you made a change, and multiplies that by the charges for the new members you added (as one example).
Because you pay at the beginning of every billing interval, these charges (or credits) for changes made in the middle need to be added retroactively to your next invoice.
Phew! Hope that helps!

FAQ

  • Why aren't I getting emailed invoices?
    We don't currently have a way to send email invoices automatically, but you can download a PDF version manually via the Billing tab of Settings & Members.
  • Does Notion offer startup discounts?
    Not at the moment, although there is a 20% discount for annual billing! For teams, you only pay $8/member/month instead of $10/member/month if you pay monthly.
  • Can I pay with PayPal or Alipay?
    Right now we only accept debit cards, credit cards, and bank transfers at this time. We're open to adding more payment options in the future though!
  • My paid workspace just got downgraded to a free plan. What happened?
    You may have an unpaid invoice on your account โ€” our system will automatically downgrade a paid account after several attempts are made to collect payment.
    That said, you can re-upgrade via the Upgrade tab in Settings & Members and settle your unpaid invoices from there. Send us a message if you need help!
  • I just upgraded to a paid plan, but one of my workspaces still says it's on a free plan.
    Plans only apply to a single workspace and don't cover your whole account. We recommend using the fewest workspaces possible, and taking advantage of top-level pages in your sidebar to stay organized. More on that here.
  • How can I avoid needing multiple workspaces?
    We've seen people create multiple workspace instead of groups to set granular permissions. For instance, they create separate workspaces for Design, Marketing, their executive team, etc. so they can't access, edit, or get distracted by each other's work. You don't need to do this. Instead:
    • Disable Workspace Access. That way pages won't show for people and groups who aren't specifically granted access.
    • On every page, grant different levels of access per group. Those access levels will hold true for all the sub-pages on that page.
    • So, for example, you could have a section of your workspace just for the engineering team. Create a group of all your engineers, then on the top-level page for that team, turn on Full Access for only that group. Nest pages inside that page, and only the engineering team can access them, too!
  • How can I update my invoices to include my billing address and/or VAT number?
    We can update this info for you! Just message us in the app by clicking ? at the bottom right on the desktop app (or in your sidebar on mobile). Or email us at team@makenotion.com.
  • Someone signed up with my referral link, but I didn't receive any credit!
    Sorry about that! ๐Ÿ˜“ Send us a message by clicking the ? at the bottom right on desktop (or in your sidebar on mobile), we'll take a look!

Related guides

Something we didn't cover? Message us in the app by clicking ? at the bottom right on desktop (or in your sidebar on mobile). Or email us at team@makenotion.com โœŒ๏ธ
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