πŸ’³ "This Lane Closed" on Ingenico

Apr 7 '20 Β· 1 min read Β· 1382 views

"My Ingenico Payment Device is stuck on "This Lane Closed"

Sometimes the payment device needs a signal sent from the kiosk to change the screen from "This lane Closed"
99% of the time, the reason the Ingenico device says "This Lane Closed" is because the kiosk just woke up, and has not sent a checkout signal to the Ingenico Payment Device yet.
Here are three troublehsooting methods for this problem.

Method 1:

Initiate a transaction by placing item(s) on the base of the kiosk.

If the kiosk recognizes the item and provides a price, then the Ingenico Payment Device should recieve a signal from the kiosk, and the Payment Device screen should change and appear to be ready for a payment.
More likely than not, this will resolve your issue.
If the kiosk's Side UX (the larger side screen), shows a screen like this πŸ‘‰
..yet the Ingenico Payment Device still indicates "This Lane Closed", then you will need to explore two more troubleshooting methods.

Method 2:

Restart Ingenico Payment Device

Hold down the yellow button and the # button at the same time until the screen goes blank. Release your button presses, as the device will then reboot, going through some stages of blue screens and other BIOS screens.
You will know the device successfully restarted once you see "This Lane Closed" again. Please then try to again initiate a transaction to see if the Ingenico device is recieving signals from the kiosk.

Method 3:

Plug the Ingenico Payment Device into a different USB port.

The Ingenico Payment Device is most likely plugged into a USB port that is integrated into the Side UX. Please unplug the Ingenico Payment Device from this USB port, and instead plug it directly into the back of the Kiosk.
After you plug the Ingenico Payment Device into the back of the machine, and after the device powers on successfully, the screen should say "This Lane Closed" again. Please then try to again initiate a transaction to see if the Ingenico device is recieving signals from the kiosk.
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For any additional questions, please contact our support team at πŸ“§help@mashgin.com
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